The Hotel Show Africa – Hospitality Leadership Forum

23 – 25 June 2019

Gallagher Convention Centre, Midrand, Johannesburg

The Hotel Show Africa is Africa’s leading 100% hospitality show supported by FEDHASA, RASA, Guest House Accommodation of South Africa, The National Accommodation Association of South Africa, Housekeepers Association of South Africa and Euromonitor took place from Sunday, June 23 – June 25, 2019.  This premier event is the ultimate meeting spot for the hotel, restaurant, cafe and food service industry where Africa’s hospitality leaders meet to discuss and debate the latest trends, challenges and opportunities while networking.

General Manager Sean Granger of Granny Mouse formed part of the panel discussion of leading hotel GM’s of various hotel groups speaking about the industry and more specifically “Adapting to survive and thrive. The top included their strategies based on current changing economic conditions, travel trends, operational requirements, attracting the right team, and the importance of knowing their customers in order to serve their needs better.

Other discussion points included what steps one takes to win the online battle especially if consumers post negative reviews on the likes of TripAdvisor,  how do you prepare for damage caused by negative reviews and communicating to media to create awareness of one’s establishment.

The event was once again a great success so if you missed it, be sure to make a date to attend in 2020.

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